Senior Ombudsman, Banking and Finance
Core
Lead and inspire a team of Ombudsmen and Adjudicators to resolve standard and complex banking and finance disputes between financial firms and consumers, shaping industry standards and delivering fair, binding outcomes.
Role type
Senior Ombudsman (Team Lead)
Builds
Independent, fair, and consistent decisions on financial disputes
Domain
Banking and Finance / Financial Services Law
Required skills
Legal qualifications, Banking and Finance sector experience, Financial services law knowledge, Independent decision-making, Leadership and coaching, Analytical skills, Complex legal drafting, Stakeholder engagement
Preferred skills
Government and regulatory policy consultation experience, Public speaking/presentation, Industry association engagement
Technologies
N/A
Responsibilities
Manage personal monthly decision allocations and team pipeline; Coach and develop direct reports including QA; Support Lead Ombudsman and collaborate with other Senior Ombudsmen; Manage team budget, workforce planning, and resource management; Engage with members, industry associations, and consumer groups to improve standards; Contribute to business planning and policy/procedural documentation improvement.
Seniority
Senior, hands-on IC with leadership responsibilities