Senior Backend Platform Developer, Contact Center Systems
Core
Designing and building modern serverless backend services, APIs, and AI-enabled workflows for Navan's contact center systems to support customer and agent experiences.
Role type
Senior IC backend platform developer (serverless/AI)
Builds
Production-grade Node.js services, secure integrations, observability pipelines, and migration tooling for contact center platforms
Domain
Contact center systems, telephony, cloud infrastructure
Required skills
Node.js, TypeScript, serverless architecture, API design, system architecture, asynchronous systems, observability, AI coding assistants, CI/CD, legacy system migration
Preferred skills
Contact center domain knowledge, telephony platforms (Genesys, Twilio, Five9, NICE, Zoom, Avaya), routing/queues/IVR/SIP, Snowflake SQL, Infrastructure as Code (Terraform, CloudFormation, AWS SAM)
Technologies
Node.js, TypeScript, AWS Lambda, API Gateway, OpenSearch, CloudWatch, Kibana, Snowflake, GitHub Actions, Terraform, CloudFormation, AWS SAM
Responsibilities
Build production-grade Node.js services on AWS Lambda and API Gateway; Secure APIs and integrations across internal and third-party systems; Develop technical patterns and reusable services for the contact center roadmap; Implement observability pipelines using OpenSearch, CloudWatch, Kibana, and Snowflake; Create automation and AI-enabled workflows for routing and agent support; Build migration tooling to move legacy telephony workflows to modern platforms
Seniority
Senior, hands-on IC
