Member Services Coordinator | Part time | Remote work NSW
Core
Handle parent enquiries, manage direct debit payments, and maintain member records for a network of social swimming clubs for children with disabilities.
Role type
Member Services Coordinator (Administrative Support)
Builds
Member accounts and payment processing for 70+ swimming clubs
Domain
Disability services / Non-profit administration
Deliverable
dashboards & analysis
Required skills
Customer service, payment processing, record keeping, system troubleshooting, prioritization, written communication
Preferred skills
NDIS sector experience, direct debit system familiarity, CRM usage, plan management support
Responsibilities
Respond to parent enquiries regarding enrolments and class availability; oversee monthly direct debit processes; process member cancellations; troubleshoot system issues; support operational staff with admin tasks
