Customer Experience Supervisor
Core
Provide shift-based leadership to casual staff and volunteers at customer service sites including box offices, call centres, and information hubs during the Adelaide Fringe festival.
Role type
Customer Experience Supervisor (Shift-based leadership)
Builds
Daily operations of customer service sites for festival attendees
Domain
Events & Festivals
Deliverable
client delivery
Required skills
Team leadership, customer service, problem-solving, adaptability, communication, familiarity with ticketing systems
Responsibilities
Lead casual staff and volunteers, ensure smooth day-to-day delivery of service, support staff with information and resources, maintain festival readiness across multiple locations
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