Senior IT Support Engineer II
Core
Provide technical services and support to all employees worldwide, managing mobile, desktop, audio/video, network, and telecommunications issues.
Role type
Senior IT Support Engineer (End User Services)
Builds
End-user technology solutions and experiences for global employees
Domain
Enterprise IT Support & Infrastructure
Deliverable
client delivery
Required skills
troubleshooting mobile/desktop/audio-video/peripherals, asset and inventory management, system imaging, application configuration, security policy enforcement, cross-departmental collaboration, technical documentation creation, new hire onboarding support, voice/video conferencing solutions
Preferred skills
desktop operating system certification (Mac/Windows), network certification, B.S. in computer-related field
Technologies
Windows, OSX, Lenovo, Apple, Okta, Google, Zoom, Slack
Responsibilities
Troubleshoot and support all IT end user issues; manage procurement, asset, and inventory for IT hardware/software; perform system imaging, application configurations, and security policy enforcements; manage IT communication between headquarters and remote offices; provide daily onsite office support; coach and mentor peers; lead cross-functional projects
Seniority
Senior, hands-on IC with mentoring responsibilities