IT Support Officer
Core
Provide first-line and selected second-line IT support for end-user technology, Microsoft 365 services, and site connectivity across Perth metropolitan and regional locations.
Role type
IT Support Officer (Help Desk / Onsite Support)
Builds
End-user technology support, Microsoft 365 administration, and site connectivity services for a multi-site organization.
Domain
IT Support / Enterprise Services
Required skills
Microsoft 365 administration, Microsoft Intune, Entra ID, basic networking (Wi-Fi, routers, access points), mobile device support, printer/AV/POS support, ticketing systems, user access management, hardware provisioning.
Preferred skills
Microsoft certifications, formal ICT qualifications, experience in retail/community services/not-for-profit environments, IT service management practices.
Technologies
Microsoft 365, Microsoft Intune, Entra ID, Windows, Wi-Fi, routers, wireless access points, POS technology.
Responsibilities
Troubleshoot and resolve ICT incidents and service requests via Service Desk; provide onsite support and practical guidance/training to users; provision and configure laptops, desktops, mobile devices, and peripherals; support site connectivity and network equipment; manage onboarding, role changes, and offboarding activities; maintain accurate ticket notes and asset records; perform scheduled site visits and basic preventative maintenance; escalate complex issues to senior teams or external providers; identify recurring issues and contribute to knowledge articles and SOPs.
Seniority
Individual Contributor, Entry to Mid-Level
