Client Services Specialist (Chinese)
Core
Support Chinese-speaking clients for Capital.com's regulated expansion in Australia, guiding them through onboarding, KYC, and trading platform usage.
Role type
Client Services Specialist (Chinese)
Builds
Client trust and long-term satisfaction for a global trading platform
Domain
Financial services / Trading platforms
Deliverable
client delivery
Required skills
Fluency in English and Chinese (C1+), KYC verification, trading platform training, multi-channel support (chat/email/phone), client feedback analysis
Preferred skills
Solutions-oriented mindset, strong interpersonal skills, flexibility for rotating shifts
Technologies
Trading platform
Responsibilities
Resolve client inquiries and issues across live chat, email, and phone; Guide clients through KYC verification; Walk clients through trading platform features; Gather and analyze client feedback; Collaborate with other departments to resolve issues
Seniority
Individual Contributor