Customer Service Manager
Core
Lead retail teams across multiple departments to deliver exceptional customer experiences and drive commercial results for Myer Highpoint.
Role type
Senior retail operations manager
Builds
Customer service operations and team performance in a department store
Domain
Retail / Fashion
Deliverable
product features
Required skills
People leadership, team coaching, performance management, KPI monitoring, workforce management, operational delegation, financial acumen, time management
Preferred skills
Succession planning, strategic vision alignment, customer insight generation
Responsibilities
Manage daily department operations, optimize team productivity, drive a high-performance customer-focused culture, lead and develop team members, maximize time spent on the floor for customer insights
Seniority
Senior, hands-on IC
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