Air Operations Associate
Core
Execute booking, documentation, and shipment troubleshooting to support global trade clients and internal teams in moving goods efficiently.
Role type
Senior IC air operations associate (supply chain)
Builds
End-to-end export processes and special freight operations for global clients
Domain
Global logistics and air freight operations
Required skills
Air freight operations, booking and documentation processes, shipment troubleshooting, exception handling, process implementation, coaching junior staff, regulatory compliance
Preferred skills
Air freight knowledge, consulting experience
Technologies
N/A
Responsibilities
Execute booking and documentation processes with clients and carriers; Perform timely shipment troubleshooting and exception escalation; Coach junior specialists on daily operations; Plan and execute special freight operations (e.g., DG, reefer); Assist in new business and process implementation; Inform business process and software capability needs to improve efficiency and compliance
Seniority
Mid-level, hands-on IC