Central Operations Lead
Core
Lead central supply operations for a multi-mobility platform, focusing on driver acquisition, retention, and experience across European markets.
Role type
Senior Operations Lead (Supply/Driver Operations)
Builds
Centralized driver programs, communication strategies, and training initiatives for a multi-mobility app.
Domain
Mobility / Transportation / Marketplace
Required skills
Operations management, strategy consulting, business operations, process design, cross-functional project management, data analysis, stakeholder management, KPI ownership, program scaling
Preferred skills
Leading people, scaling operations across multiple markets, European context experience, additional European languages
Technologies
KPI dashboards, communication channels, training platforms
Responsibilities
Own Supply related KPIs (Active/New drivers, Retention, NPS, Supply volume), act as key interface between central and local teams, translate global strategies into regional plans, analyze driver retention performance, support markets with engagement and acquisition initiatives, build end-to-end communication strategies, optimize Driver NPS, define and improve driver training, identify product experience opportunities, design proactive support initiatives.
Seniority
Senior, hands-on IC
