Staff Product Manager, Growth Onboarding (all genders)
Core
Lead the end-to-end onboarding experience for new customers across web and app to drive subscription retention and conversion.
Role type
Staff Product Manager (Growth/Onboarding)
Builds
Next Best Action (NBA) ML-powered personalization framework and full-surface onboarding flows
Domain
Consumer subscription food delivery
Deliverable
product features
Required skills
Customer lifecycle management, Cross-surface product strategy, Growth experimentation (A/B testing), Hyper-collaborative leadership, Data and ML product fluency, 0-to-1 product building, Consumer empathy and insight-driven thinking
Preferred skills
Experience with subscription churn triggers, Managing distributed global teams
Technologies
Web, Native App, CRM, Data Science tools
Responsibilities
Own product vision and strategy for onboarding; Lead build and scaling of the NBA framework; Drive improvement in Settled Conversion rate via experimentation; Own full-surface onboarding experience; Partner with Data Science and Engineering; Align cross-functional squads; Conduct qualitative and quantitative research; Define and own success metrics; Manage BAU operations and funnel issues.
Seniority
Staff, hands-on IC with strategic leadership