Customer Experience Specialist – Bilingual (Fluent in Spanish & English) | Cairo, Egypt
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Customer Experience Specialist (Contact Center)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written Spanish (fluent), English (B2), problem-solving, time management, adaptability to new tools, data-driven decision making
Preferred skills
Prior experience in customer support, contact center, or service roles; experience in travel, e-commerce, hospitality, or BPO; familiarity with CRM or ticketing systems
Responsibilities
Handle a high volume of inquiries and deliver accurate, timely resolutions; Take end-to-end ownership of booking issues (changes, cancellations, payments); Work rotational shifts (including mornings, evenings, nights, weekends, and holidays) to support a 24/7 global operation; Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases; Safeguard customer data and maintain strict confidentiality
Seniority
Individual Contributor
