Technical Account Manager
Core
Primary technical contact for Cloudflare's top Enterprise customers, ensuring smooth operations, resolving technical challenges, and advocating for customer needs.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Dedicated support for Fortune 500 customers, driving service improvements and product development feedback.
Domain
Internet infrastructure, Network Security, Cloud Services
Deliverable
client delivery
Required skills
Layer 3 and 4 networking, networking and routing protocols (BGP, OSPF, IPSec, GRE), security products (Firewall, IPS, DDoS), system integration, data center deployments, troubleshooting (traceroute, WireShark, dig, cURL), business acumen with Fortune 500 companies, Internet fundamentals (OSI Model, proxies)
Preferred skills
Experience with multi-vendor environments, passion for Cloudflare products
Technologies
Cloudflare products, BGP, OSPF, IPSec, GRE, Firewall, IPS, DDoS, traceroute, WireShark, dig, cURL
Responsibilities
Serve as primary technical support contact and point of escalation; Maintain cooperative relationships with cross-functional teams (Product, Engineering, Account Executives); Collaborate to ensure high customer satisfaction; Provide customer feedback to Product and Engineering; Create and deliver Quarterly Support Reviews (SLA adherence, ticket analysis, incident reviews); Proactively engage with account teams during deal closure and lifecycle; Ensure rapid incident response and timely ticket resolution; Maintain and expand technical knowledge of Cloudflare products; Work with global TAMs for critical issue coverage.
Seniority
Senior, hands-on IC
