Customer Solutions Engineer
Core
Provide technical guidance, structured onboarding, and adoption support for Cloudflare customers to move from provisioned accounts to live deployments.
Role type
Senior Customer Solutions Engineer (Center of Excellence)
Builds
Customer onboarding success and platform adoption for SMBs to Fortune 500 companies
Domain
Internet security, CDN, Zero Trust/SASE, and Network Services
Required skills
DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, BGP, WAF rules, OAuth, SAML, MFA, Zero Trust principles, Terraform, REST API, Python, Bash, observability logs, cURL, HAR files
Preferred skills
Cloudflare certifications, prior Cloudflare production experience, automation mindset, compliance frameworks (PCI DSS, HIPAA, SOC 2, ISO 27001)
Technologies
Cloudflare Dashboard, Terraform, Okta, Azure AD, SAML, OIDC, Python, Bash
Responsibilities
Lead structured onboarding calls and guide customers through initial configuration (DNS, SSL/TLS, WAF, Zero Trust); troubleshoot onboarding issues (DNS failures, certificate errors, caching misconfigurations); deliver technical workshops and 1:1 engagements; coordinate with internal teams for escalations; maintain documentation and runbooks; contribute to automation scripts and process improvements.
Seniority
Senior, hands-on IC
