Customer Experience Representative, Trump Accounts Resolution Desk
Core
Support customers of the federal Trump Accounts program via phone, email, and chat, handling account setup, contributions, and eligibility inquiries while driving product improvements.
Role type
Customer Experience Representative (Financial Services)
Builds
Robinhood's Trump Accounts platform
Domain
US Federal Government / Financial Services
Deliverable
client delivery
Required skills
FINRA Series 7 license, FINRA Series 63 license, customer service, financial product expertise, adaptability, independent judgment
Responsibilities
Deliver customer support across phone, email, and chat channels; surfacing patterns and friction points to improve the platform; aggregate feedback from interactions to highlight process pain points; maintain flexible availability for evenings, weekends, and special events
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