Service Desk Analyst
Core
Provide technical support to end users and manage IT equipment inventory and maintenance within office premises.
Role type
Service Desk Analyst (IT Support)
Builds
IT support services and equipment maintenance for internal users
Domain
IT Operations / Help Desk
Deliverable
dashboards & analysis
Required skills
Incident management, ticketing systems, asset management, hardware troubleshooting, software troubleshooting, network basics, user training, vendor coordination
Preferred skills
Endpoint security, Office 365, ITIL Foundation, AI tools
Technologies
ServiceNow, Windows, MacOS, Office 365, Network devices, Printers
Responsibilities
Log and track incidents and service requests, provide end-user support in person and remotely, manage IT equipment inventory and maintenance, coordinate with third-party vendors for repairs and warranties, monitor IT systems proactively, conduct user training and onboarding
Seniority
Individual Contributor, entry to mid-level
