Senior IT Support Engineer I
Core
Provide technical services and support to all employees worldwide, managing mobile, desktop, audio/video, network, and telecommunications issues.
Role type
Senior IT Support Engineer (End User Services)
Builds
End-user technology solutions and experiences for global employees
Domain
Enterprise IT Support & Infrastructure
Deliverable
infrastructure
Required skills
Windows and OSX operating systems, Lenovo and Apple hardware, networking concepts, system imaging, application configuration, security policy enforcement, asset and inventory management, cross-departmental collaboration, English and Polish language proficiency
Preferred skills
Network certification, Mac certification, PMP certification, voice and video conferencing solutions (Zoom, RingCentral)
Responsibilities
Troubleshoot and support IT end-user issues (mobile, desktop, audio/video, peripherals), manage procurement and asset inventory, collaborate with Facilities/Sales/Engineering, manage IT communication between HQ and remote offices, perform system imaging and security policy enforcement, provide daily onsite office support
Seniority
Senior, hands-on IC with mentoring responsibilities
