Manager, Strategic Programs
Core
Own end-to-end support experience for high-value trading customers, bridging product teams and operations to reduce friction and drive retention.
Role type
Senior IC program manager (CX/Trading)
Builds
CX operating model, service model, and improvement roadmap for high-net-worth trading segment
Domain
Financial services / Crypto trading
Required skills
Program management, CX strategy, cross-functional leadership, stakeholder influence, KPI/OKR frameworks, executive reporting
Preferred skills
Generative AI utilization
Technologies
Generative AI
Responsibilities
Define segment strategy and retention priorities; execute multi-quarter improvement roadmap; coordinate CX readiness for Tier 1 trading launches; partner with product teams to surface voice-of-customer themes; influence Director+ stakeholders on tradeoffs and resources.
Seniority
Senior, hands-on IC