Technical Writer
Core
Architecting and editing technical documentation for a developer platform, ensuring accuracy for both human readers and machine consumption.
Role type
Senior Technical Writer (Developer Platform)
Builds
API references, integration guides, and conceptual documentation for a customer engagement platform
Domain
Marketing Technology / Customer Engagement Platform
Required skills
Information architecture, technical editing, Git, Markdown, YAML, docs-as-code workflows, LLM/AI tooling usage, API documentation, system thinking
Preferred skills
Knowledge management, stakeholder management, user experience advocacy, cross-functional collaboration
Technologies
Git, Markdown, YAML, LLMs, AI tooling
Responsibilities
Define metadata, taxonomy, and contextual guidelines for AI-assisted drafting workflows; Review and verify machine-generated prose and code samples for accuracy; Write and revise API references and integration guides; Become an expert on the Braze platform to distill complex functionality; Oversee the documentation GitHub repository; Collaborate with Product, Engineering, and Support teams to validate integration paths; Organize content for both developer and system consumption; Improve documentation through feedback and data-driven decisions.
Seniority
Mid-Senior, hands-on IC