Technical Writer
Core
Architecting and maintaining structured documentation infrastructure (metadata, taxonomy, context) for AI-assisted drafting workflows while ensuring technical accuracy for developer audiences.
Role type
Senior Technical Writer (Developer Documentation)
Builds
API references, integration guides, and conceptual documentation for a customer engagement platform
Domain
Marketing Technology / Customer Engagement Platforms
Required skills
Information architecture, knowledge management, technical editing, Git, Markdown, YAML, docs-as-code workflows, LLM/AI tooling usage
Preferred skills
System thinking, cross-functional collaboration, user-centric design, data-driven decision making
Technologies
Git, Markdown, YAML, LLMs, AI tooling
Responsibilities
Define and maintain metadata, taxonomy, and contextual guidelines for AI-assisted drafting; Review and verify machine-generated prose and code samples; Write and revise API references and integration guides; Become an expert on the Braze platform; Oversee the documentation GitHub repository; Collaborate with Product, Engineering, and Support teams to validate integration paths; Organize content for both developer consumption and system retrieval; Improve documentation experience through research and experimentation.
Seniority
Senior, hands-on IC