IT Support Engineer
Core
Own end-to-end new hire onboarding support operations, ensuring Day 1 success through troubleshooting, workflow management, and automation.
Role type
Senior IT Service Desk Engineer (Onboarding Operations)
Builds
Global onboarding support workflows and automation for new employee account setup and device readiness
Domain
Technology / Human Resources Operations
Required skills
IT service desk operations, onboarding process management, ticketing system triage, documentation maintenance, low-code automation, generative AI integration, cross-functional coordination, operational metrics analysis
Preferred skills
Experience with Slack, Jira Service Management, LibreChat, Gemini, Glean
Technologies
Slack, Jira Service Management, LibreChat, Gemini, Glean
Responsibilities
Run day-to-day support operations for new hire onboarding, manage global onboarding support rotation, lead intake and escalation of onboarding requests, maintain onboarding knowledge base and Computer Setup Guide, drive workflow improvements via automation and AI, track and surface operational metrics on onboarding quality
Seniority
Senior, hands-on IC