Phone Number Operations Specialist
Core
Support customers and ISVs in porting phone numbers to Twilio and resolve operational issues.
Role type
Operations Specialist (Customer Support)
Builds
Phone number porting processes and customer connectivity infrastructure
Domain
Telecommunications / Cloud Communications
Deliverable
client delivery
Required skills
customer service, process execution, issue triage, system troubleshooting, SLA management, cross-functional collaboration
Preferred skills
telecommunications experience, SQL
Responsibilities
Serve as a point of contact for ISVs and customers regarding phone number porting; support customer inquiries via email; assess and resolve basic-to-intermediate product issues; respond to carrier partner notifications; triage complex issues to appropriate teams; troubleshoot issues independently within team domain.
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