Operations Manager, Americas Control Tower
Core
Lead execution strategy for ocean and air freight operations across North and Latin America, driving operational excellence and process standardization for the Americas Control Tower.
Role type
Senior IC Operations Manager (Freight Forwarding/Supply Chain)
Builds
Scalable, repeatable processes for pre-departure and post-arrival freight functions within the Control Tower product suite.
Domain
Global Trade / Freight Forwarding / Supply Chain
Required skills
Team leadership, exception management, SOP development, stakeholder partnership, analytical problem solving, freight forwarding operations, process standardization, dashboard reporting, hiring and team growth
Preferred skills
Portuguese language proficiency, willingness to travel to the US
Technologies
Looker, BI dashboards, AI, Google Suite, Microsoft Suite
Responsibilities
Build and lead a team of Gateway Operators; oversee exception management workflows (dwelling cargo, document discrepancies, carrier SLA resolution); develop and maintain SOPs for Control Tower functions; act as a client-facing escalation point for high-priority issues; generate SLAs and dashboards to measure team performance; plan headcount and develop team leads.
Seniority
Senior, hands-on IC with people management responsibilities
