Lead Solutions Engineer, POC Operations
Core
Design and operate the Proof of Concept (POC) program, governance, and resourcing model for Braze's Solutions organization to ensure structured technical wins for customers.
Role type
Senior individual contributor technical program manager (POC operations)
Builds
End-to-end POC methodology, resourcing models, operating cadence, risk frameworks, and enablement playbooks for Solutions Consultants
Domain
B2B SaaS customer engagement and technical consulting operations
Required skills
Technical program management, capacity planning, risk management, stakeholder alignment, data-driven process improvement, cross-functional partnership
Preferred skills
PMP, CSM, or equivalent certification
Technologies
APIs, SDKs, data integrations
Responsibilities
Define POC methodology including intake criteria, timelines, and success metrics; Build and maintain resourcing and capacity-planning models; Run recurring intake, status, and review cadences; Design risk and escalation frameworks; Create repeatable POC playbooks and tooling; Own POC program metrics and reporting to leadership
Seniority
Senior, hands-on IC