Service Manager
Core
Lead a team of heavy equipment maintenance technicians to manage service schedules, diagnose machinery issues, and maintain customer relationships for rental equipment.
Role type
Service Manager (Heavy Equipment Maintenance)
Builds
Rental fleet maintenance and repair operations
Domain
Construction equipment rental and fleet management
Required skills
Team leadership, equipment diagnostics, work order management, customer relationship management, safety compliance, inventory management, scheduling, root cause analysis, vendor coordination
Preferred skills
Construction industry experience, heavy equipment maintenance background, team training and development
Technologies
Proprietary T3 platform, industry-leading diagnostic tools
Responsibilities
Coordinate and supervise quality performance of equipment mechanics and service personnel, schedule repairs for customer and company-owned rental equipment, maintain and nurture existing customer relationships, respond to and resolve customer inquiries and complaints, conduct employee training and development, ensure a safe work environment
Seniority
Mid-level, hands-on IC