Customer Support Associate
Core
Resolve high-priority B2B customer inquiries via email, chat, and voice for SMB and Mid-Market clients, acting as a subject-matter expert for escalations and technical/compliance issues.
Role type
Senior IC Customer Support Representative
Builds
Omnichannel support operations for Checkr's AI verification platform
Domain
SaaS / AI Verification / Compliance
Deliverable
production ML models
Required skills
B2B customer support, technical troubleshooting, de-escalation, FCRA compliance knowledge, AI tool oversight, account setup, billing resolution
Preferred skills
SaaS environment experience, complex software navigation, feedback loop creation for AI models
Technologies
Checkr AI-driven tools, omnichannel support platforms
Responsibilities
Resolve high-priority support requests, guide customer interactions across channels, handle account setup and billing issues, identify friction points to refine AI models and SOPs, partner with cross-functional teams on escalations
Seniority
Mid-level, hands-on IC