Process Innovation Specialist
Core
Optimizing end-to-end workflows for Rocket Now merchant onboarding, from setup to daily operations, to reduce manual effort and improve efficiency.
Role type
Senior Process Innovation Specialist (Operations)
Builds
Automated communication workflows, data pipelines, and SOPs for merchant lifecycle management.
Domain
Food delivery / E-commerce / Operations
Required skills
Process design, Operations excellence, Business operations, Management consulting, SQL, Advanced Excel/Google Sheets, Slack Workflows, Salesforce, No-code/Low-code automation, Data-driven bottleneck identification, Field diagnostics
Preferred skills
Python/R, RPA, Lean/Six Sigma, Agile, Deep EC/Delivery platform knowledge
Technologies
Slack, Salesforce, Google Sheets, SQL, Excel, Python, R, RPA
Responsibilities
Analyze and redesign merchant onboarding workflows across the lifecycle; Design automated workflows using Slack, Google Sheets, and Salesforce; Conduct onsite store visits and operational audits to identify bottlenecks; Act as a bridge between process owners and technical teams; Build data pipelines and dashboards to track onboarding performance and KPIs.
Seniority
Senior, hands-on IC
