Customer Service Representative - Dutch and English (Interim)
Core
Mediate disputes and resolve complex customer queries for buyers and sellers on an online auction marketplace for unique objects via chat, email, phone, and social media.
Role type
Customer Service Representative (Interim)
Builds
Customer satisfaction and retention for a global auction platform
Domain
E-commerce / Auctions / Collectibles
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat, email, phone, social media), mediation, analytical thinking, critical thinking, Dutch (fluent), English (fluent)
Preferred skills
Live channel experience, hospitality/tourism/retail background, ability to switch between communication channels
Responsibilities
Solve complex customer challenges, manage disputes and complaints, mediate between buyers and sellers, address customer queries across diverse channels, provide feedback on service improvements
Seniority
Junior to Mid-level, hands-on IC