Sr. Content Designer
Core
Designing clear, useful, and on-brand content for product screens, flows, and AI-driven conversational interfaces to enhance user experience.
Role type
Senior Content Designer (AI/Conversational Interfaces)
Builds
Scalable content design systems, conversational flows for chat/voice, and AI-generated content patterns for B2B SaaS products.
Domain
B2B SaaS / AI & Machine Learning
Deliverable
production ML models
Required skills
Conversational design, prompt engineering, systems thinking, cross-functional collaboration, accessibility advocacy, data-driven decision making, mentorship, plain language writing, tool proficiency (Figma, content platforms, LLM consoles)
Preferred skills
Building conversational design systems from scratch, agentic/RAG product patterns, linguistics or information architecture background, B2B SaaS/Martech AI shipping experience
Technologies
Figma, Ditto, LLM playgrounds (Claude, ChatGPT), content-ops/localization platforms
Responsibilities
Own end-to-end content design for product areas; design conversational flows for chat/voice interfaces; write and iterate on prompts/system instructions for AI; partner with ML engineers to evaluate model outputs; build and maintain content patterns and guidelines; collaborate cross-functionally from discovery to delivery; use research and metrics to inform content decisions; mentor junior designers; advocate for accessible and inclusive content.
Seniority
Senior, hands-on IC with mentorship responsibilities
