Insurance Claims Operations Associate
Core
Manage high-volume intake, documentation, and follow-up for insurance claims from first report through resolution, ensuring accurate data entry and case progression.
Role type
Associate, Insurance Claims Operations
Builds
Efficient claims processing workflows for DoorDash's global delivery platform
Domain
Insurance / Logistics / Local Commerce
Required skills
high-volume case processing, data entry and documentation management, workflow adherence, multi-system navigation, time management, written communication, confidentiality handling
Preferred skills
insurance or claims experience, process improvement mindset, adaptability to automation
Technologies
internal claims systems, AI-assisted tools, document management platforms
Responsibilities
Execute high-volume intake and case processing across multiple channels; Prepare and submit FNOL details for claim establishment; Review, organize, and accurately input incoming documentation; Identify and resolve missing or incomplete information; Support operational workflows by addressing routing issues and system exceptions; Maintain accurate data across multiple systems
Seniority
Individual Contributor, Associate level