Collections Senior Analyst (Bangkok based, relocation provided)
Core
Managing outstanding receivables and recovering overdue payments from hotel partners via calls, emails, and negotiations to ensure financial health.
Role type
Senior individual contributor in B2B debt collections
Builds
Cash flow and collection efficiency for Agoda's hotel partner portfolio
Domain
Travel technology / B2B Finance
Required skills
B2B debt collection, negotiation, dispute resolution, stakeholder management, CRM management, data analysis, report preparation, process improvement
Preferred skills
Finance or tourism industry background, proficiency in Microsoft Excel
Technologies
CRM systems, Microsoft Excel
Responsibilities
Manage portfolio of outstanding receivables; recover overdue payments via calls and emails; negotiate with hotel owners/management; monitor and update invoice statuses in CRM; respond to partner inquiries; escalate uncollected cases to Debt Collection Agency; identify and resolve workflow pain points; prepare reports and data submissions.
Seniority
Senior, hands-on IC