Parts Advisor
Core
Deliver exceptional customer experience by handling inbound calls, processing parts orders, and providing parts information and quotes for heavy equipment and industrial machinery.
Role type
Customer Service Representative (Parts)
Builds
Parts orders and customer solutions for Cat® products
Domain
Heavy equipment / Industrial machinery / Construction
Deliverable
client delivery
Required skills
Inbound call handling, parts information retrieval, order processing, customer relationship building, email communication, system data entry, issue resolution
Preferred skills
Parts, automotive, heavy equipment, or industrial environment experience
Responsibilities
Answer inbound customer calls and respond to email enquiries, provide parts information and quotes, process customer orders accurately, follow up on enquiries to ensure customer satisfaction, resolve customer issues with a proactive approach, maintain accurate customer records in company systems
Seniority
Entry to Mid-level, hands-on IC