Customer Service Representative
Core
Process customer sales orders from entry to delivery, manage returns and credits, and handle customer inquiries via phone and portal.
Role type
Customer Service Representative (Operations)
Builds
Sales orders, delivery documents, RMA processes, customer support tickets
Domain
Retail / E-commerce / Supply Chain
Deliverable
product features
Required skills
Sales order management, RMA processing, customer inquiry resolution, ERP system usage, report generation, inventory coordination
Preferred skills
Supply chain methodology knowledge, Standard Operating Procedures development, data analysis
Technologies
Zendesk, ERP systems, MS Office
Responsibilities
Enter and manage customer sales orders through to delivery; Log and process returns (RMA) and handle credits/replacements; Answer customer calls and update support tickets; Coordinate with warehouse and purchasing teams on stock and delivery schedules; Generate weekly outstanding order reports and analyze KPI targets.
Seniority
Mid-level, hands-on IC
