Design & Service Center Manager - Signet Jewelers - Casa Paloma Shopping Center
Core
Oversees day-to-day operations of a Design & Service Center (DSC) repair shop, managing workflow, quality control, inventory, and team performance to ensure on-time delivery and profitability for Signet Jewelers stores.
Role type
Senior operations manager (jewelry repair)
Builds
Jewelry repair services and custom orders for retail stores
Domain
Retail jewelry / Jewelry repair and restoration
Required skills
Jewelry repair expertise (B-level minimum), team leadership, quality control, inventory management, scheduling, performance metrics analysis, safety compliance
Preferred skills
Stone setting, sizing, polishing, CAD system proficiency, Smartsheet usage
Technologies
Smartsheet, custom repair portals, PPE equipment
Responsibilities
Manage daily production workflow and distribute jobs to jewelers; enforce quality control procedures and 5 critical check point process; recruit, hire, train, and coach DSC team members; monitor performance metrics (Quality, On-time delivery, FTR, Inventory, Profitability); maintain inventory and order parts; handle customer and store partner concerns; ensure safety compliance and equipment maintenance; create schedules and manage time/attendance; coordinate with district managers and store partners.
Seniority
Senior, hands-on IC with supervisory duties
