Bilingual Spanish/English Customer Care Specialist
Core
Provide world-class customer experience and technical support for fashion clients via voice, chat, and email channels.
Role type
Bilingual Customer Care Specialist (Fashion)
Builds
Customer support interactions for fashion brands
Domain
Fashion retail / Customer Experience
Deliverable
client delivery
Required skills
Bilingual Spanish/English (C1/C2), technical support, multi-channel communication (voice/chat/email), problem-solving, empathy, system navigation, independent work
Preferred skills
Fashion industry knowledge, shift flexibility, background screening completion
Technologies
Microsoft Office, PC-based internet applications, support ticketing systems
Responsibilities
Track and close support cases efficiently, escalate unresolved issues to Level 2 support, resolve product and payment inquiries, communicate verbally and in writing to resolve customer issues, navigate documentation to provide accurate solutions
Seniority
Entry to Mid-level, hands-on IC
