Senior Partner Manager

Chicago Office💼 Full-time💰 $130,000–$130,000🗓 2026-05-29 → 2026-09-29

Core

Own performance governance for assigned BPO partners to ensure consistent, high-quality, efficient member experiences in a financial services context.

Role type

Senior Partner Manager (BPO Operations)

Builds

Partner-delivered operations and member support services

Domain

Financial Technology / Banking Operations

Required skills

Partner/Vendor management, SLA and quality governance, data-driven root cause analysis, cross-functional initiative leadership, executive communication, risk assessment, change management

Preferred skills

Experience in financial services or highly regulated environments, expertise in complaints/disputes/escalations/social media support, proficiency with Looker and Jira

Technologies

Excel, Google Sheets, Looker, Google Slides, Jira

Responsibilities

Lead partner performance reviews with metrics and action plans, translate performance trends into risk assessments and recommendations, drive accountability with external partners on corrective actions, lead cross-functional initiatives to improve member experience, develop executive-ready updates on performance and risks, partner with Disputes, Risk, Workforce Management, and Compliance teams

Seniority

Senior, hands-on IC

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About Chime

Series E5000 Employees

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.