ServiceNow Business Analyst
Core
Bridge business needs and technical delivery for ServiceNow projects by engaging with clients to understand requirements and translating them into functional designs and solutions.
Role type
ServiceNow Business Analyst
Builds
Functional designs, process maps, and ServiceNow solutions for clients
Domain
Technology consulting / Federal government
Required skills
ServiceNow modules (GRC, SPM, ITSM, App Engine, Scoped Apps), SDLC methodologies, Agile/Scrum, functional requirements translation, stakeholder engagement, UAT support, technical documentation
Preferred skills
ServiceNow certifications (CSA, CIS, CAD), low-code/no-code platforms (Power Apps, UiPath, Salesforce), financial management concepts
Technologies
ServiceNow, Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, Tableau
Responsibilities
Engage with clients and stakeholders to identify and document functional requirements; Capture current-state processes and design future-state processes; Collaborate with development teams to configure and implement ServiceNow solutions; Translate complex business requirements into functional and technical designs; Support functional testing, UAT, training, and implementation activities; Conduct technical assessments of existing ServiceNow environments and recommend improvements
Seniority
Mid-level, hands-on IC
