Service Desk Analyst

New York City🌐 Remote💼 Full-time💰 $33–$33🗓 2026-07-27 → 2026-09-29

Core

Provide first-line technical support to end users and administer technology for designers in health, education, and business sectors.

Role type

IT generalist / Service Desk Analyst

Builds

IT support services and application maintenance for design teams

Domain

Architecture & Engineering IT support

Required skills

Windows desktop and server administration, Active Directory management, hardware and software troubleshooting, backup and restore procedures, vendor consultation, security measures implementation

Preferred skills

ITIL framework knowledge, application ownership, self-starter mindset

Technologies

Microsoft Windows 7/10/11, Microsoft Office, VMWare vSphere, Active Directory, network servers, printers

Responsibilities

Handle Level 1-3 support tickets and troubleshooting, monitor service desk and backup systems, manage user accounts and file permissions, maintain network peripherals, test hardware and software efficiency, provide daily reports

Seniority

Mid-level, hands-on IC

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About CannonDesign

CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day.