Practice Manager - Automation and Operations
Core
Lead the evolution of a 24x7 Reliability Operations Hub (ROH) transitioning from manual operations to an automated, AI-led Platform Engineering model, driving operational excellence and commercializing services via an 'SRE-as-a-Service' approach.
Role type
Senior IC Practice Manager (Automation & Operations)
Builds
Automated operational solutions, scalable SRE service offerings, and resilient hybrid cloud platforms.
Domain
IT Operations, Site Reliability Engineering (SRE), Platform Engineering, Cloud Infrastructure
Required skills
SRE principles, automation orchestration (Ansible), major incident management, commercial service leadership, team leadership across regions, observability, ITSM tooling, cloud-native operations, scripting/coding, hybrid environment management
Preferred skills
AI-assisted operational workflows, service margin optimization, right-shoring strategies, cross-skilling engineering teams
Technologies
Ansible Automation Platform, AWS, Azure, Google Cloud, Windows, Linux, Containers, Virtualisation, CI/CD
Responsibilities
Lead 24x7 technical operations and follow-the-sun support models; Drive automation swarms to convert repetitive work into reusable solutions; Act as escalation leader during critical incidents and lead root cause analysis; Govern operational runbooks and AI-ready documentation; Shape commercial service growth by packaging SRE capabilities; Inspire and develop distributed Platform Reliability Engineering teams.
Seniority
Senior, hands-on IC with strategic leadership