BizOps Manager (Position located in Bengaluru, India)
Core
Lead and manage the Bangalore BizOps team supporting day-to-day operations for KnowBe4's business applications portfolio, including Salesforce, NetSuite, and Workday.
Role type
Senior Business Operations Manager (ITSM & Team Leadership)
Builds
Operational stability and efficiency for business applications (Salesforce, NetSuite, Workday) and revenue/compensation platforms.
Domain
Enterprise Software / Business Applications / IT Operations
Required skills
Team leadership and mentorship, ServiceNow administration, Problem management (ITIL), Root cause analysis, SOX compliance, AI-assisted automation, User access management, Financial close support
Preferred skills
Salesforce, NetSuite, Workday expertise, GTM/CS tooling knowledge, Distributed team management
Technologies
ServiceNow, Salesforce, NetSuite, Workday, AI automation tools
Responsibilities
Lead, mentor, and develop the Bangalore BizOps team; Serve as primary escalation point for support tickets; Manage day-to-day operations via ServiceNow; Own problem management and root cause analysis; Drive AI-assisted automation initiatives; Oversee SOX compliance standards; Coordinate with US-based delivery teams; Manage onboarding and training programs; Provision and manage user access; Maintain data quality; Provide month-end and quarter-end operational support.
Seniority
Senior, hands-on IC with team leadership