Premium Services Manager (Crypto.com Arena)
Core
Manage business goals and enhance the experience for Arena Suite Owners, Premier Suite Holders, and other premium clients at Crypto.com Arena.
Role type
Senior IC Premium Services Manager
Builds
Premium client experiences and retention for suite and box holders
Domain
Live entertainment / Sports venues
Deliverable
client delivery
Required skills
Client relationship management, CRM proficiency, ticketing system management, food & beverage ordering software training, team leadership, project management, Microsoft Office Suite, high-pressure environment management, negotiation
Preferred skills
Experience leading and coaching teams, sales background in arena/hotel/retail
Technologies
CRM, Microsoft Office Suite, ticketing systems, food & beverage ordering software
Responsibilities
Manage communication for the entire premium seating client base, handle high call volume and email support, create ticket vouchers and maintain reporting accuracy, educate administrators on ordering software, work flexible schedules including evenings and weekends
Seniority
Mid-Senior, hands-on IC