Onboarding Manager
Core
Own and drive the end-to-end client lifecycle (onboarding, due diligence, reviews, offboarding) for BitGo's MAS-regulated Singapore entity, serving thousands of institutions and investors.
Role type
Senior IC Onboarding Manager (Player/Coach)
Builds
Client onboarding workflows, due diligence processes, and offboarding procedures for digital asset custody and trading services.
Domain
Fintech / Digital Assets / Financial Crime Compliance
Required skills
KYC/KYB expertise, MAS regulatory knowledge, AML operations, stakeholder management, complex case ownership, audit support, process improvement, critical thinking, project management
Preferred skills
1-2 years leading an onboarding function, Mandarin language skills
Technologies
N/A
Responsibilities
Review and progress onboarding applications end-to-end ensuring high execution quality; Manage onboarding queues and priorities to maintain throughput; Identify information gaps and manage requests for information; Partner with Compliance on cases requiring escalation; Own client offboarding including sanctions and risk-driven terminations; Define and improve onboarding processes, workflows, and controls; Define, track, and report onboarding metrics; Support external audit and regulatory examinations; Lead the APAC onboarding function and mentor associates
Seniority
Senior, hands-on IC with leadership responsibilities
