Technical Lead Manager
Core
Lead the engineering team building AI-powered customer experience agents (voice, email, chat, SMS) to help homeowners access wealth and achieve financial goals.
Role type
Senior IC Technical Lead Manager (Applied AI/LLM Agents)
Builds
Production AI agents for self-service customer interactions
Domain
Fintech / Home Equity / Conversational AI
Deliverable
production ML models
Required skills
LLM and agentic system development, systems design for real-time services, technical strategy and roadmap definition, team leadership and mentorship, build-vs-buy decision making, observability and reliability engineering
Preferred skills
Conversational AI infrastructure (telephony, messaging APIs), AI/ML evaluation and drift detection
Technologies
Langfuse, LLM frameworks, orchestration frameworks
Responsibilities
Define AI technical strategy for CX, own the technical roadmap for AI agents, write code and review PRs, partner with Product/CX/Ops to ship AI solutions, establish success metrics, design reliable agent architectures, lead and grow the engineering team, drive observability across the AI stack
Seniority
Senior, hands-on IC with management responsibilities
