Business Improvement Manager - Air Fulfilment, Content and Operations (12 month parental cover)
Core
Drive process improvement, system administration, and offshore management for Air Fulfilment and Content Distribution operations.
Role type
Business Improvement Manager (Air Fulfilment & Operations)
Builds
Optimized operational processes, automated workflows (RPA/Chatbots), and efficient offshore partner management for Air Systems.
Domain
Travel industry, Air Fulfilment, Content Distribution
Required skills
Air Fulfilment (Ticketing) expertise, Content Distribution systems knowledge, Offshore partner management, System administration, Process design, Business analysis, RPA/Chatbot management, Project methodologies
Preferred skills
Multi GDS knowledge, Strong leadership experience
Technologies
RPA, Chatbots, Air Systems
Responsibilities
Manage offshore partners and monitor performance/SLAs; Administer and maintain systems; Design and deploy automation processes; Lead or contribute to business improvement projects; Analyze and document process requirements; Identify and communicate risks; Champion organizational change.
Seniority
Mid-Senior, hands-on IC