Customer Success Manager - Premium Service
Core
Support a senior Customer Success Manager on a premier-tier client portfolio by handling day-to-day operational tasks, managing shared inboxes, and conducting partner outreach.
Role type
Junior Customer Success Operations Specialist
Builds
Operational support for large enterprise software accounts and partner ecosystem growth
Domain
B2B SaaS / Partner Ecosystems
Deliverable
dashboards & analysis
Required skills
Data organization and reporting, CRM tool proficiency, Partner/publisher outreach, Cross-functional communication, Prioritization in fast-moving environments, Self-direction
Preferred skills
Familiarity with AI tools and prompt-based workflows
Technologies
Google Workspace (Docs, Sheets, Slides), Proprietary CRM
Responsibilities
Manage shared inbox and triage incoming requests for enterprise accounts, Pull and format data reports from CRM and Google Sheets, Conduct partner and publisher research and recruitment, Build foundational playbooks including reporting templates and client metric dashboards, Collaborate with senior CSM and Network Success Manager
Seniority
Junior, hands-on IC