Senior Manager of Success Architects
Core
Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes for GitLab's DevSecOps platform.
Role type
Senior Manager, Customer Success (People Leadership)
Builds
Customer adoption, account health, and trusted advisor partnerships for enterprise software customers.
Domain
DevSecOps / SaaS / Enterprise Software
Required skills
Leading customer-facing delivery teams, guiding software adoption, managing customer relationships across the lifecycle, translating strategy into initiatives, leading distributed teams, coordinating cross-functional execution
Preferred skills
DevOps knowledge, cloud/container technologies (Kubernetes, Docker, AWS, GCP, Azure), application security concepts (SAST, DAST), coaching and empathy in leadership
Technologies
GitLab, Kubernetes, Docker, AWS, GCP, Azure, SAST, DAST
Responsibilities
Lead team focused on adoption and account health, coach team members on development and career growth, partner with Sales and executives to align priorities, manage resource assignments and hiring, develop senior customer relationships, collaborate with Product and Engineering, support customer escalations, improve team processes and tools
Seniority
Senior, hands-on IC with people leadership scope