Technical Account Manager
Core
Dedicated technical advisor for enterprise security programs, driving platform adoption, deepening integrations, and coordinating technical incident response.
Role type
Senior Technical Account Manager (Security Operations)
Builds
Managed detection and response service capabilities for enterprise clients
Domain
Cybersecurity / Security Operations
Required skills
Security industry experience, consultative customer-facing skills, deep technical expertise in EDR/NDR/SIEM/Cloud security/IAM, enterprise security operations knowledge, troubleshooting and integration management, incident response coordination
Preferred skills
Experience with security technologies and methodologies, consultative risk management, security strategy
Technologies
EDR, NDR, SIEM, Cloud security, IAM
Responsibilities
Drive platform adoption and technical health metrics for assigned accounts; Build deep technical relationships with security practitioners and architects; Advise customers on security program improvements and detection strategies; Help customers mature their use of the platform by expanding integrations; Handle troubleshooting and integration challenges by partnering with engineering teams; Own technical incident response coordination with customers; Identify technical expansion opportunities
Seniority
Senior, hands-on IC
