Customer Support Associate
Core
First point of contact and support pillar for drivers, ensuring they can operate without issues and provide the best service to users.
Role type
Customer Support Associate (Driver Operations)
Builds
Driver support operations and back-office management for the Cabify ride-hailing platform
Domain
Mobility / Ride-hailing
Deliverable
client delivery
Required skills
Customer support, back-office administration, process improvement, commercial campaign execution, policy compliance, office software proficiency
Responsibilities
Provide quality support to drivers via in-office and online channels; manage driver documentation, onboarding, and incidents; propose process improvements; collaborate on driver engagement campaigns; ensure compliance with internal policies.
Seniority
Mid-level, hands-on IC
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