Bilingual Customer Support Specialist | Onsite-Pittsburgh
Core
Resolve routine and new issues for patients, doctors, and insurers via inbound phone calls to support pharma programs and improve patient access to medications.
Role type
Bilingual customer support specialist (inbound)
Builds
Patient care and triage for prescription supply chain products
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Bilingual proficiency (Spanish, Cantonese, Korean, or Vietnamese), inbound call center experience, strong verbal and written communication, technical aptitude, operational focus
Preferred skills
Healthcare or pharmacy industry experience, ability to learn complex software, analytical ability
Responsibilities
Receive inbound calls to resolve patient, doctor, and insurer issues; provide patient care and triage; document call information; utilize knowledge base materials; maintain confidentiality; participate in product education; share feedback to improve patient experience