Real Time Analyst (RTA) Manager | Onsite - Pittsburgh
Core
Manage a team of 6–8 Real-Time Analysts to monitor pharmacy performance, manage intraday staffing, and ensure operational excellence for a digital prescription platform.
Role type
Senior Workforce Management Manager (Real-Time Operations)
Builds
Real-time operational playbooks, staffing adjustments, and performance dashboards for a pharma-to-patient cloud.
Domain
Healthcare technology / Pharmacy operations / Workforce Management
Required skills
Workforce Management (WFM), team leadership, performance management, real-time operations monitoring, data analysis, process improvement
Preferred skills
SQL, Python, Tableau, Assembled, healthcare/pharmacy operations experience
Technologies
Assembled, RxOS, Excel, Google Sheets, SQL, Python, Tableau
Responsibilities
Lead, coach, and develop a team of 6–8 Real-Time Analysts; monitor real-time pharmacy performance using WFM tools; identify and communicate intraday staffing gaps; evolve real-time playbooks and SOPs; represent the RTA function in operational reviews.
Seniority
Manager, hands-on leadership
